Defining company culture in five questions

An 'inappropriate culture' often takes the blame for all kinds of corporate misdemeanour, but judging the culture and correcting the failings can challenge the best of firms. Paul Harwood suggests a strategy to help management get it right


Commonwealth Bank forced to refund AUD$10m to customers

Australian regulator points to insurance products sold that customers could not claim


How to prepare for SMCR

The introduction of the Senior Managers and Certification Regime (SMCR) will mean more change for UK insurers in how they ensure that senior staff are appropriately qualified and behave responsibly. Marcus Bonnell describes the main elements of the regime and outlines a plan to deal with it


PRA and FCA consult on plans to extend SMCR to insurers

Rules will replace SIMR and align with banks following mandate from Parliament


Insurers gaming the rules on unit-linked business, says PRA chief

Some insurers amending existing contracts to boost solvency ratios, says Sam Woods


FCA says Admiral gave customers incorrect information

Insurer forced to contact policyholders after new rules come into force


Anbang chairman detained by Chinese authorities

Insurer says Wu Xiaohui unable to perform duties for "personal reasons"


ABI clashes with British Airways on disruption pay-outs

Customers affected should seek compensation directly from BA in first instance says ABI


Anbang banned from issuing new products for three months

Chinese regulator points to products which "deviate" from traditional insurance


China broadens investigation into insurance regulator

Two more officials said to have been questioned after Xiang Junbo's "serious violations"