Covid-19: the biggest operational risk event of our times

Published in: Risk, Risk management, Conduct risk, US - Canada - Bermuda, USA focus, Covid-19

Companies: Voya Financial

As economies shut down and industries struggle with a new work paradigm, insurers are changing their structures to cope with the manifold challenges of the pandemic. Gustavo Ortega, head of technology, innovation and operations risk management at Voya Financial, talks to Sarfraz Thind about one of the biggest operational risk events in history

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