To access the premium content on InsuranceERM, you must first sign in to your account
Not registered? Take a free no obligation one-month trial.
Competition makes loyalty penalty difficult to end, says Direct Line chief
26 February 2020
Published in: Conduct risk, UK
Companies: Direct Line, Financial Conduct Authority, FCA, Association of British Insurers, ABI, Fairer Finance
Penny James addressed the loyalty penalty issue at the ABI conference