Archive

FCA simplifies insurance rules, but industry pushes for further change

The measures streamline product governance, SME classification and reporting

CII issues guidance for managing vulnerable customers

Solvency regulation, upskilling and AI key to future-proofing UK insurers

Focus on workforce capability, innovation and climate resilience to ensure long-term competitiveness

UK insurance customers file super-complaint over "substandard service"

Consumer group Which? says Financial Conduct Authority has failed to act on concerns

Chartered Insurance Institute urges sector to rethink vulnerability data sharing practices

Report highlights systemic barriers and proposes collaborative solutions to improve customer outcomes

AI must not replace human empathy in insurance, CII tells UK government

Institute urges focus on professional judgement, ethics and accountability in AI regulation

Consumer Duty rules improve insurers' practices, but trust gap remains, says CII

Progress noted in claims handling, but loyalty concerns persist as satisfaction falls

Insurers failure to communicate is creating consumer frustration, admits CII

The institute responds to consumer criticism

Identifying vulnerable customers is top Consumer Duty reporting challenge

Chartered Insurance Institute says UK's rules have promoted valuable internal conversations

TikTok portrays insurance as big banking without the stress

CII publishes a report to address the talent shortage crisis in the insurance market